Refund policy

 

Return, Refund & Cancellation Policy

At LIV IN TRENDS, every order is thoughtfully handcrafted to give you the best quality and a delightful experience. Every product goes through careful quality checks before it reaches you.

However, in the rare case that something doesn’t go right, here’s our simple and transparent policy:

Returns & Refunds

Returns are only applicable if:

  • The product is damaged on arrival.
  • The wrong product has been delivered.
  • Customers must raise the return request within 24 hours of delivery.
  • An unboxing video (unedited, without cuts) is mandatory for verification of claims.
  • Once verified, we will process either a replacement or a refund as per your preference.


How to Initiate a Return:

  1. Contact Us: Email at livintrends.lit@gmail.com within 24 hours of delivery, along with your order number and the unboxing video.
  2. Review: Our team will assess the video and confirm if the return is eligible.
  3. Return Process: Once approved, we will guide you through the next steps to receive your replacement or refund.

 

Exchange & Cancellation

  • We currently do not offer exchanges or cancellations, as all our candles are custom-made and hand-poured on order.
  • Please review your order carefully before confirming the purchase.

 

Thank you for choosing LIV IN TRENDS. We truly value your trust and strive to provide the best products and are committed to ensuring a smooth and satisfactory experience for you !

For any concerns, please reach out to us at 📩 livintrends.lit@gmail.com – we’re always here to help.